Guarding Your AOL Data

Identifying and removing third-party access to your account


Did you receive an email from AOL about your account information being accessed? You’re probably wondering how someone got into your account and what will happen to your data. Don’t be troubled. I’m here to tell you what happened and how you can remedy the situation.

AOL sends email alerts when an account is accessed by a third-party.

If you have ever been on a site like Nextdoor and invited other neighbors to the site, you probably used a Contact Picker provided by CloudSponge. CloudSponge is a third-party app. Third-party apps are software a trusted vendor provides on websites that allow additional functions, like access to your outside accounts. CloudSponge’s software is used by Nextdoor and other popular sites to allow users secure access to share their contacts.

Nextdoor.com allows users to invite their neighbors by accessing their address book.

If you want to remove access to your AOL account after you have granted it, just follow the simple instructions I’ve laid out below.

  1. Sign in to your AOL account.
AOL login screen allows you to access your account.

2. Go to your profile and click on “Account Info.”

In the upper right corner of the AOL screen is your profile icon.

3. On the left-hand side, click “Recent Activity” and scroll down to “Connected apps.”

You can change all your settings from your profile, including recent activity.

4. Click on “Details” and then “Remove Access.”

The window for recent activity allows you to disconnect apps from your account.

5. Lastly, click the blue button to disconnect. You can refresh your page to verify that it disconnected.

The blue disconnect button will remove access to your account from any third parties.

I know it’s hard to remain calm regarding your data. But there’s no reason to panic when you see an email regarding access to your account in your inbox. Now you can sit back and relax, knowing why you got an alert and what to do about it.

Heather Schwartzman, Head of Customer Success

Follow @SchwartzmanHeat


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